"Sticks and stones may break my bones, but words will never hurt me." A British rhyme meant to help children stand up to bullying and intimidation. But is that really true? As adults, we know that words DO hurt and that the painful feeling lasts a long time. While words do hurt us, intimidation and bullying do not have to be verbal: the dismissive flick of the hand, the rolling of the eyes, the crossing of the arms on the chest, the 'see through you' attitude. The 'silent', non-verbal bullying hurts more, especially when we try to figure out 'what we did wrong'.
Based on the latest research in the fields of non-violent communication and emotional intelligence, as well as through case studies and situation analysis, Maria will give you the necessary tools to decipher and deal with the situations in a professional way. Through examples taken from her personal and professional life and by having an open, honest conversation, Maria will demonstrate how you, as a leader, as well as a team member, can promote a safe working environment where people are not afraid to give honest feedback, while you lead them mindfully.
Maria invites you to consider the following brainstorming questions while you view the recording:
1. Which non-verbal cues do you find the most difficult to understand? Why?
2. Which non-verbal cues do you find most unnerving and upsetting? Why?
A PDF file of the presentation is included below.
